Is Your Company Safe?
Initially, you might say yes. But are you aware of the mental state of each and every employee and customer at all times? No. Have your employees prepared to de-escalate a tense or crisis situation with CALM CUES™ for Crisis.
Create a Safer Environment for Your Employees
Our team is comprised of Inclusion Advocates ready to create a safe environment to support your staff in overcoming issues related to:
-Employee Conflict -Diversity, Equity, and Inclusion
-Employee Coaching -Racism
-Microagression
-Discrimination
-Implicit Bias
What creates a crisis?
Create Safety with
CALM CUES™ for Crisis
CALM CUES™ for Crisis
Creating a Safe Space for All
As our world becomes increasingly interconnected, we are also becoming more vulnerable to crisis situations. From natural disasters to acts of terrorism, there is always the potential for danger. And while it is impossible to predict when or where a crisis will strike, it is important to be prepared.
CALM CUES™ for Crisis are designed to help you navigate unsafe situations. Whether you are faced with having to engage active shooter or the effects of a natural disaster, these tools can help you stay calm and focused in the face of crisis. With clear and concise instructions, CALM CUES™ can help you take control of a potentially dangerous situation. So don't wait until it's too late, be prepared for anything with CALM CUES™ for Crisis. The 10 part workshop will give employees the tools to de-escalate tense and crisis situations.
Please Note: Due to the unpredictable nature of human behavior, use of CALM CUES™ does not guarantee an escalation will not become a crisis situation.
C-A-R-E
In any given situation, it can be a challenge to remain respectful when under threat. Whether the threat is real or perceived, the stress of the situation can cause us to react in ways that we might later regret. However, it is important to try to stay calm and not fuel the fire. When we allow ourselves to get caught up in the moment, we are more likely to say or do something that could make the situation worse.
Assess for Action
IIn any given situation, it is important to be able to determine what is being said and what is not. This ability allows you to take the appropriate course of action, based on the information you have. Additionally, it is important to recognize the limits of a request, in order to determine what action can be taken, even if it is not the asked-for course of action. We will explore what the best course of action is when confronted with an impossible ask.
Listen
It is important to listen and learn what you are able for building a connection with the person in crisis. What is the person in crisis after and why? Listening to the person in crisis means you may be giving them an ear no one else has.
Mend
To mend something is to fix something that is broken or damaged. To hone in on what that something is requires skill because it is possible what needs to be fixed has nothing to do with what caused a tipping point. Let's examine how to mend something broken for someone else.
**Please Note: Use of CALM CUES™ does not guarantee a crisis situation will not occur. CALM CUES serves as a de-escalation strategy on what to stay and do in an escalating or crisis situation.**
Connection
Now that you have listened and learned what may be ailing the person in crisis, how can you connect with them? What have you experienced similarly in your life which will establish similarity between you and the person in crisis? Eliminating any biases and closing as many gaps between yourself and the others as possible will increase the likelihood of creating a safe environment.
Understand
A person in crisis is experiencing significant unmet needs. Having this understanding will help you to focus more on the needs of the other person to adapt to what is occurring for the individual and for you to be in a better place to understand and potentially empathize with the person in crisis.
Emotionally Regulate
It can be difficult to know how to react when faced with a crisis. However, it is important to try to emotional regulate in order to focus on the elements of the situation that you are in control of. This will help to decrease anxiety and allow you to react sensibly. We will discuss what to do to foster emotional regulation.
Support
When someone is in crisis, it can be difficult to know how to support them. However, simply showing that you care about them and are willing to support them can go a long way. Even if you are unable to grant the request, working with the person in crisis to support them can establish a safe environment. In doing so, you have established a foundation of trust and respect that can be beneficial in times of crisis. We'll discuss out to support others to create a safer, non-threatening environment.
We also offer...
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Workshops
Looking to increase diversity and inclusion in your workplace? We offer a variety of workshops to promote a diverse, equitable and inclusive environment for all. With our expert guidance, you'll be able to attract diverse talent, ensure everyone is included and heard, and address any issues relating to minority retention. Make an investment in your organization by scheduling our workshops, packaged to foster long-lasting change today!
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Consulting & Coaching
If your organization is facing challenges with microaggressions, racism/discriminatory practices, religious bias or gender inequality, our Consulting & Coaching services can help.
We diligently identify contributors to the problem and develop a plan of action. Consider us to be Inclusion Advocates for your employees, supporting staff towards resolving sensitive issues amicably.
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Focus Groups & Panels
We know that understanding your employees is key to success. How they feel about their work, their colleagues, and your company as a whole can have a big impact on performance and retention. We offer focus groups and panels to get an inside look at how employees really feel.
We moderate these sessions with the upmost care, ensuring that everyone feels comfortable speaking openly and honestly. We then use what we learn to put together a program or plan of action that addresses the challenges faced by your organization.